Last updated: 11 November 2026
CONTAINER BUILDS AUSTRALIA PTY LTD is committed to providing quality products and customer service. This Returns & Refunds Policy explains how returns, refunds, replacements and product concerns are handled for purchases made through our business.
This policy applies in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.
1. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a failure covered by the ACL, you may be entitled to a repair, replacement or refund, depending on the nature and seriousness of the problem.
We will assess reported issues and provide the remedy required by law. Your rights under the ACL apply regardless of any change-of-mind conditions in this policy.
2. Change-of-Mind Returns
We may accept change-of-mind returns for eligible standard, non-customised containers, subject to the following conditions:
- You contact us within 14 days of delivery.
- The container has not been used, modified, installed or altered.
- The container is returned in substantially the same condition as delivered, allowing for reasonable inspection.
- You provide proof of purchase.
- We approve the return arrangements before the container is transported back.
Change-of-mind returns are not automatically accepted. Please contact us before arranging transport or collection.
3. Customised and Special-Order Containers
Containers manufactured, modified or customised to a customer’s specifications may not be eligible for change-of-mind returns once production or modification has commenced.
This may include containers with custom dimensions, conversions, fitted doors, windows, insulation, electrical installations, painting or other customer-specific modifications.
This exclusion does not affect your rights under the Australian Consumer Law if a product has a failure covered by a consumer guarantee.
4. Incorrect, Damaged or Faulty Products
Please inspect your container as soon as reasonably possible after delivery.
If your container arrives damaged, is incorrect, or has a fault, contact us promptly with:
- Your order number or proof of purchase.
- A description of the issue.
- Clear photographs or videos, where possible.
- Delivery details and the date the container arrived.
We will assess the issue and work with you to determine the appropriate remedy under the Australian Consumer Law.
For eligible claims involving large or heavy containers, we will arrange or cover reasonable return transport or collection costs where required by law.
5. Return Approval and Transport
Because shipping containers are large and require specialised transport, customers must contact us and receive return instructions before arranging a return.
For approved change-of-mind returns:
- Return transport is generally the customer’s responsibility.
- Any applicable collection, transport or handling costs will be explained before the return is confirmed.
- The container must be accessible and suitable for safe loading and transport.
- We will confirm the return destination and arrangements with you.
Where a return is required because of a failure covered by the Australian Consumer Law, we will meet our legal obligations regarding return transport or collection costs.
6. Refunds
Once an approved return has been received and assessed, we will notify you of the outcome.
Where a refund is approved, it will generally be processed to the original payment method. The time for the funds to appear in your account may depend on your bank or payment provider.
For change-of-mind returns, any agreed deductions or return costs will be explained before the return is finalised.
Refunds, replacements and other remedies for products that fail to meet consumer guarantees will be handled in accordance with the Australian Consumer Law.
7. Exchanges
Exchanges may be considered for eligible standard containers, subject to product availability and approval.
Any price difference, transport cost or other applicable charge will be discussed with you before the exchange is confirmed.
8. Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are subject to the order’s production, preparation and delivery status. Customised or special-order products may have costs associated with work already completed or materials committed, where permitted by law.
Your rights under the Australian Consumer Law are not affected.
9. How to Request a Return or Refund
To request a return, refund or exchange, contact our team using the details below.
Please include your order number, contact details and a description of your request. Our team will respond with the next steps.
10. Contact Details
CONTAINER BUILDS AUSTRALIA PTY LTD
Address: Seaford Rd Service Rd, Seaford VIC 3198, Australia
Phone: +61 489 979 963
Email: sales@containerbuildsaustraliaptyltd.com
Website: https://containerbuildsaustraliaptyltd.com/
Business hours: Monday–Friday, 8:00 AM–5:00 PM
11. Changes to This Policy
We may update this policy from time to time. The current version will be published on our website. Any changes will not remove rights that customers have already acquired under the Australian Consumer Law.